Frequently asked questions

MY ACCOUNT

Create a Oraije pro account

To create a Cindy.H account, simply:

Click on the "Sign Up" space at the top right of the home page on your computer, or on the menu from your mobile.

Enter your personal information including your email address and business phone number.

Fill in the requested information about your structure and validate.

N.B.: Make sure you enter a valid SIRET and VAT number.

The creation of an account is mandatory to access our catalog and place an order. Indeed, our site is reserved for fashion professionals. Our team will process your registration by checking your details within 24 hours. After this period without return of our part, do not hesitate to contact us by e-mail: Contact@oraije.com

Receive the Oraije Newsletter

To receive our newsletter, enter your e-mail address in the "Newsletter" section at the bottom of the home page. You can also go to your "My account" space and check the box "Receive news".

Unsubscribe from the newsletter

If you no longer wish to receive our newsletter, simply uncheck the box "Receive news" in your "My account" space or click on the unsubscribe link at the bottom of each of our newsletters.

Manage my billing and delivery addresses

You can save your billing and delivery addresses so that you do not have to re-enter them when placing your order, or delete them. To do this, go to your "My Account / My Addresses" space.

I forgot my password, what should I do?

If you have forgotten your password, simply click on the "My Account" icon located at the top right of your screen. You can then enter your email address and click on "Forgot your password". An email will be sent to you immediately to reset your password. You can also change your password at any time from your account if you wish.

If you still can't get a password, don't hesitate to contact us by e-mail: Contact@oraije.com or call us at +33 1 48 34 09 55.

What do you use my personal data for?

We use your personal data to keep you informed of the progress of your order, but also to inform you of our novelties, our news and our exclusive offers if you subscribe to our newsletter.

I want to delete my account, what do I do?

If you wish to have your account deleted, please contact us directly at Contact@oraije.com Please note that deleting your account will erase your entire order history.

MY CART

How do I search for products?

You can browse the site and search for products by category in the top left menu. It is also possible to access the entire catalog and thanks to the column on the left of the screen, filter your search by cuts, colors, packages.

What information should be taken into account?

View the products you are interested in by clicking and zooming on the pictures. Find out about the description, price, packaging and the different colors and characteristics of the product.

Place the order

When you have finalized your cart, you can press the "Checkout" button which will take you to a new page. This page will ask you to check your cart and to enter a promo code if you have one. Then, you will have to select your billing and delivery addresses, choose the delivery method and the payment method.

What is the status of my order?

We process orders within one business day of receiving full payment. We will keep you informed by e-mail about the progress of your order. There are five states:

Awaiting payment / Awaiting transfer

In preparation

Shipped

Delivered

Cancelled

How do I receive the invoice for an order?

Online payment can be made by credit card (Carte Bleue, Visa, Eurocard/Mastercard, Paylib), and by bank transfer (we will process your order after receiving the transfer).

Are my bank details and payment secure?

All your data and transactions are secure. They are processed and collected by our partner Société Générale.

How do I use my promotional code when placing an order?

To use a promotional code, you just have to add it before the validation of your cart, at step 1 "Summary". When your cart is finalized, and you are logged in to your account, you can insert your promotional code directly into the "Coupons" slot at the bottom of your cart. 

DELIVERY AND FOLLOW-UP OF DELIVERY

In which countries are the deliveries made?

Nous livrons en France Métropolitaine et DOM-TOM, en Europe et sommes ouverts à l’international

What are the delivery methods and times?

The shipping costs are directly estimated at the time of the order, in your cart and are directly paid online at the time of payment (excluding costs of customs duties or taxes). The proposed rates are calculated according to the weight of the package and the geographical zone.

For France, the delivery time is 24/48h (working days).

For Europe, delivery times are from 2 to 10 working days, depending on the geographical area and the chosen carrier.

We work with the following carriers:

Chronopost

DPD

GLS

You can also choose the "Pick-up in store" mode of transport and come and pick up your order during your next visit in store.

If you are outside the European Union or have your own carrier, then choose the delivery method "I have my own carrier". In this case, you will be asked to provide us with your contact information so that we can contact your carrier.

How do I change my shipping address?

If you wish to modify the delivery address of your order and it is not yet shipped, we invite you to send an email to Contact@oraije.com so that the modification can be made. If your order has already been shipped, we invite you to contact directly the services of the carrier selected for the order. If the change of address is not possible, you will have to wait for your package to be returned to us so that we can ship it again with the correct address. 

Where is my order?

Depending on the delivery method chosen, the carrier will inform you of the tracking of your package. You can also have access to the follow-up of your parcel by connecting you directly on your account in the heading "Follow-up of order". You will be able to follow the progress of your package at any time. If you have chosen to be sent by Chronopost (at home or in a relay point), Chronopost services will inform you by e-mail/SMS of the progress of your package as soon as it is shipped.

I have no news of my order, what should I do?

If you have no news of your order, we invite you to check first that you have received the electronic confirmation of your order, and check if it appears in your customer account in the "My Orders" section. If this is not the case, your order may not have been validated, you can contact our customer service to be sure. 

If you have not yet received your order and the delivery time has passed, we invite you to check your mailbox to see if you have received your shipping confirmation email. You can also check the status of your order at any time from the "My Orders" section. Please note that during sales or promotions, delivery times may be slightly longer. 

If you have any questions, do not hesitate to contact us by e-mail : Contact@oraije.com or call us at +33 1 48 34 09 55.

I did not receive all the items of my purchase. What should I do?

If your order is not complete when you receive it, we invite you to check your mailbox first to see if you have received an email from our customer service department notifying you that one of the items included in your order is no longer available. If this is the case, the total amount of the unavailable items will be refunded to you using the same payment method you used at the time of purchase. If you have not received an e-mail, please contact our customer service department who will respond as soon as possible. 

The items received are not correct or have a defect. What should I do?

If one of the items you received has a defect or is different from the one you purchased, we invite you to contact our customer service directly with a photo of the product received. We will then proceed to the verification of these last ones and will be able if you wish it to carry out an exchange or a refunding of the product according to the availabilities. 

How to make your shipping costs profitable?

If you want to save money, we advise you to take packages of 30 kg / 60 kg / 90 kg, because it is more advantageous for you. 

Megamenu